FAQ and Policies
Where are you located?
The Southside of Chicago, IL
Where do you ship?
I currently only ship to the US and its territories due to the ever-changing laws and regulations regarding shipping to international countries.
How long until I receive my order?
I ship out of Chicago, and processing times are about 1-2 business days. After being processed, it goes to the USPS. On average, the Postal Service takes 2-10 days depending on your location. After your package is handed to the carrier, I have 0 control over the speed of its delivery.
My package is lost or stolen.
If your package is marked as delivered but you haven't received it, we recommend checking around your delivery location, with household members or neighbors, and contacting your local USPS office. Occasionally, packages are scanned as delivered before they physically arrive, so we recommend allowing 1-2 business days for delivery.
If your package is still missing, please contact us so we can assist with a USPS investigation.
While we cannot guarantee refunds or replacements for packages confirmed as delivered to the correct address, we review missing package situations individually and will do our best to help resolve the issue.
Invalid Addresses That Cannot Be Shipped To: If our system is not allowing us to ship to your address because it's marked as invalid or incorrect, I will reach out to you via email to correct this. If we do not hear back from you within 14 days of your purchase, I will cancel your order and your items will go back in stock. *Please double check your address when entering it during check out.*
Can I customize a piece?
Yes! If you would like to change an existing item in my shop or would like something completely new created, please reach out through my contact page or email at sofletchjewelry@gmail.com.
Repair Policy
Unexpected snags and accidents happen. On the rare occasion that your item breaks within 90 days of purchase, I’ll repair it free of charge. Just reach out through the Contact Page for assistance and instructions on returning your item for repair. If the order is over 90 days old, you will be responsible for paying for return shipping and any additional parts that may be needed.
What is your return and exchange policy?
I do not accept returns or exchanges due to the handmade nature of my products.
How do I care for my new accessories?
My accessories are made out of 201 and 301 stainless steel, due to its durability.
Water and Daily Wear:
Stainless steel handles rain, shower steam, and fresh water very well without rusting or tarnishing, but keeping it mostly dry and wiping it off after it gets wet will best preserve its finish.
Avoid wearing your accessories in saltwater, swimming pools, or hot tubs, and keep it away from harsh chemicals like bleach, perfume, hairspray, household cleaners, and lotions.
Allergy & Sensitive Skin Info
Stainless steel is widely loved because it is far less likely to cause skin reactions than base metals like brass or nickel-plated items.
Both 201 and 301 stainless steel naturally contain a small percentage of nickel bound within the alloy to give the metal its strength and rust resistance, so those with severe nickel allergies should take note before purchasing.
If you have any additional questions, feel free to reach out through my contact page or email at sofletchjewelry@gmail.com